I ordered some stuff from city color cosmetics not too long ago. I was very happy to find this site, and loved their low prices. Unfortunately when the items came, my Smokey Baked Eyeshadow and Blush book was broken when I opened it. One of the eyeshadows had shattered and spread powder all over the lip gloss and blush. After a quick email to the company, I now have a new product, NOT BROKEN, and they even sent me a free gift: a dusty rose lip balm! I was just excited to have a useable smokey book, the lip gloss is an added bonus!